Returns & Exchanges

At kapok, we want you to be completely satisfied with your purchase. If your selection isn't quite right, you can return or exchange eligible items within 14 days of receipt in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags, labels, and protective seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a collection.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.